Support

Something not working? Email farukmertkapar@gmail.com and you will get a reply, usually within two business days.

My steps are not updating

• Open Settings › Privacy & Security › Health › Stepdy and make sure Steps, Distance and Active Energy are on.
• Check Settings › Privacy & Security › Motion & Fitness is enabled for Stepdy — leaderboard totals come from the motion sensor.
• Steps only count while you are carrying the phone. An Apple Watch‑only walk appears in your own history but not on shared boards.
• Pull down on the Today screen to force a refresh.

I do not appear on the leaderboards

Shared boards need iCloud. Open Settings › [your name] › iCloud and confirm you are signed in and that iCloud Drive is on. Without iCloud the app still tracks your steps, but no one else can see you and you cannot see them.

Groups and invite codes

Create a group, then share the six‑character code or the invite link with the people you want in it. Anyone with the code can join, so only share it with people you trust. Any member can leave a group at any time; the group creator can remove it.

Subscriptions

Stepdy Pro renews automatically. To cancel, open Settings › Apple Account › Subscriptions on your iPhone and turn off renewal at least 24 hours before the period ends. Deleting the app does not cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.

Bought Pro but the app does not show it? Tap Restore purchases on the Pro screen while signed in with the Apple Account you bought it on.

Deleting your account

Open You › Settings › Delete account & data. This permanently removes your public profile, group memberships, sent messages and local history. It cannot be undone.

Privacy questions

See the privacy policy, or email farukmertkapar@gmail.com.